Privacy Policy

What Terms Mean

• Personal Data: Details that can identify you, like your name, address, or email.
• Processing: Anything we do with your data, from collecting to sharing it.
• Controller: That’s us, Dama N.V., deciding how and why your data is used.
• Processor: Third parties we work with to process data on our behalf.
• Consent: Your clear permission for us to use your data.

Who We Are

The website ricky-online.com is run by Dama N.V., a company registered in Curaçao (registration number 152125, address: Scharlooweg 39, Willemstad, Curaçao), licensed by the Curaçao Gaming Control Board (license no. OGL/2023/174/0082). As the data controller, we manage your info to provide top-notch gaming and meet Aussie gambling laws. Our Data Protection Officer (DPO) keeps us in check and can be reached at dpo@damacasino.com if you’ve got questions.

What Info We Collect

We grab:

• Your Input: Stuff like your name, email, address, date of birth, phone number, and payment details when you sign up, deposit, or chat with us. We also need ID docs (e.g., driver’s licence or recent bill) for verification.
• Tech Stuff: Your IP address, browser type, and device info.
• Usage Data: What games you play, how long you’re on, and how you use our site, often tracked via cookies (check our Cookie Policy).
• Analytics: Patterns of site use to fix bugs and make things better.
• From Others: Info from other Dama N.V. sites or partners like payment or verification services.

How We Use Your Info

We use your data to:

• Run our gaming services, process your deposits, withdrawals, and answer your questions.
• Send you promos about our games or partners’ offers (if you’re cool with it).
• Check for fraud, comply with anti-money laundering (AML) rules, and ensure responsible gaming.
• Make our site better and tailor it to you.
• Meet legal requirements, like keeping AML records.

We might use profiling to spot risks (like fraud or problem gambling), but people, not machines, make the final call. We also use anonymised data for stats, but it won’t point to you.

Why We’re Allowed to Use Your Data

We process data because:

• Contract: To provide services like managing your account or processing payments.
• Legal Duty: To follow Aussie and international laws on AML, gaming, and responsible gambling.
• Consent: For sending you marketing or sharing with our group brands.
• Legitimate Interest: To improve our site, prevent fraud, or manage risks.

Who We Share Your Data With

We might share your info with:

• Dama N.V. group companies for services, fraud checks, or marketing (with your okay).
• Our team (like support or fraud staff), who are bound by confidentiality.
• Game and payment providers to keep the games and transactions running.
• Marketing partners for promos (if you’ve agreed).
• Regulators or verification services to stay legal.
• Advisors for legal or responsible gaming matters.

We make sure third parties follow strict rules to keep your data safe and only use it as we direct.

Sending Data Overseas

To provide our services, we might send your data outside the European Economic Area (EEA). We use protections like EU-standard contracts to keep your info secure, in line with GDPR and Aussie privacy expectations.

How Long We Keep Your Data

We hold onto your data only as long as needed for legal or service reasons. Aussie and EU AML rules mean we keep player data for at least five years after your last transaction or account closure. You can’t ask us to delete it before then.

Your Rights

You can:

• See what data we have on you.
• Fix any wrong info (we might need proof, like a driver’s licence).
• Ask us to delete your data (unless we’re legally required to keep it).
• Object to us using your data for our legitimate interests.
• Ask us to pause processing in cases like checking data accuracy.
• Request your data to transfer to another provider.
• Opt out of marketing via your account settings.
• Complain to a regulator, like the Office of the Australian Information Commissioner.

Hit up our DPO at dpo@damacasino.com to use these rights. We’ll get back to you within a month, but complex requests might take a bit longer.

Keeping Your Data Safe

We’ve got tight security to stop your data from being lost, misused, or accessed without permission. Only staff who need to see it can, and they’re under strict confidentiality. You’re in charge of keeping your login (ID and password) safe—consider turning on two-factor authentication (2FA) for extra security.

Get in Touch

Got questions or worries? Contact us via:

• Email: support@ricky-online.com
• Live Chat: ricky-online.com
• DPO: dpo@damacasino.com

No reply within 10 days? Try another method. We might need to verify your identity before acting on requests.

Policy Updates

We might update this Privacy Policy and will let you know about big changes. Keep using our site, and you’re agreeing to the new terms. Check back now and then to stay in the loop.